I. Basic function

  • A. Responsible for assisting the Regional Property Manager in maintaining the physical asset and maximizing the financial returns from that asset in accordance with owner's objectives and within the Rules and Regulations as set forth from HUD and/or MSHDA.
  • B. Upon consulting with the Regional Property Manager, is responsible for hiring, training, supervising, developing, and terminating all on-site personnel.
  • C. Assist Regional Property Manager and supervisors with special projects and administrative tasks.
  • D. Ensures staff compliance with company policies and procedures.
  • E. Ensures staff performance of duties on a timely basis.
  • F. Responsible for leasing apartments in accordance with policy and procedures set by management and HUD/MSHDA.

II. Relationships

  • A. Reports to Regional Property Manager.
  • B. Supervises all on-site personnel, including staff supervisors and any contract workers.
  • C. Maintains relationships with all residents, ensuring consistent application of property policies.
  • D. Maintains relationships with other departments within First Housing including accounting and data processing.
  • E.  Maintains relationships with clients, the community and the profession.
  • F.  Maintains relationships with suppliers, vendors, and professionals servicing the property.

 

III. Responsibilities

  • A.  Maintaining the physical asset.
  1. Supervises maintenance staff, including maintenance supervisor and any contract workers.
  2. Supervises scheduling of maintenance work.
  3. Makes regular follow-up inspections on maintenance work.
  4. Makes regular inspections of grounds, including all common hallways.
  5. Supervises all vacant apartment make-ready procedures.
  6. Makes recommendations for physical repairs, replacements, and/or improvements.
  7. Maintains control of service order log.
  8. Makes recommendations for supplies, materials and equipment.
  9. Recommends expenditures within budget allocations.
  10. Evaluates maintenance operations periodically to determine cost efficiency.
  • B.  Marketing
  1. Supervises leasing/office staff.
  2. Assist in preparation and placement of advertising and marketing programs.
  3. Assist in preparation of regular market surveys.
  4. Prepares or supervises the preparation of all weekly and monthly reports.
  5. Responsible for the accuracy of all rental applications and leases and their compliance with resident policy.
  6. Responsible for the accuracy of all certifications/recertifications and theircompliance with HUD/MSHDA policy.
  7. Responsible for the accuracy and timely submission of TRACS (if applicable).
  8. Prepares weekly rental and maintenance reports and marketing report if applicable.
  • C.  Leasing
  1. Establishes rapport and determines needs of each prospective resident.
  2. Presents property and appropriate apartment(s) in a manner consistent with the image of the property and relevant to the prospect.
  3. Use knowledge of property and community to overcome prospect objections.
  4. Follows up on undecided prospects.
  5. Maintains a waiting list of prospective tenants.
  6. Implements lease renewal procedures.
  • D.  Tenant Management
  1. Prepares lease package.
  2. Supervises move-in and move-out procedures.
  3. Implements rent collection programs.
  4. Reviews and handles resident complaints.
  • E.Financial Reporting and Control
  1. Assist in preparation of the budget.
  2. Prepares purchase orders.
  3. Approves invoices and enters invoices for payment upon receipt.
  4. Reports payroll information to Regional Property Manager according to First Housing Procedures
  5. Prepares and maintains inventory of all equipment and supplies.
  6. Submits resident information—move-ins, move-outs, recertifications, Itemized List of Damages to First Housing Office within one week of change of status.
  7. Assist in the preparation of daily bank deposits.
  • F.   Administration
  1. Supervises office administrative staff.
  2. Supervises maintenance of property files and records.
  3. Makes recommendations for hiring or terminating personnel.
  4. Supervises employee training and development programs.
  5. Makes formal employee evaluations and recommendations for promotion and/or salary increases.
  6. Handles any emergency that may arise on site.
  7. Supervises security staff if any.
  8. Communicates all problems and make recommendations to Regional Property Manager.

 

IV. Qualifications

A.  Education/Experience

  1. High School education.
  2. Accredited Resident Manager (ARM) or equivalent certification OR
  3. Minimum three consecutive years experience as site manager or experience in a related field.
  4. Minimum one-year managerial experience, supervising three or more subordinates.
  5. Ability to handle finances and work within a budget.
  6. Serves as a role model for appearance compatible with image of property, positive attitude, good sense of humor, energetic, assertive, and capable role model for subordinates.
  7. Excellent computer skills with willingness and capability to learn new programs.
  8. Demonstrated integrity on personal as well as professional level.
  9. Exceptional communication skills.
  10. Attention to details.
  11. Ability to interact with a wide range of people.
  12. Ability to solve problems involving residents, personnel, finances, equipment failure, emergency situations, etc.
  13. Ability and willingness to substitute for any position, from Property Manager to Janitor to Receptionist.
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